Last Updated: 28/10/2025

1. Introduction

HENRY & ASSOCIATES LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, or contact us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We receive, collect and store any information you enter on our website or provide to us in any other way. This may include:
-Personal data: name, email address, postal address, phone number, and other contact details.
-Account information: login, password, and user preferences.
-Financial and transaction information: payment details (including credit/debit card information, where applicable), rent payments, and billing history.
-Property-related information: tenancy applications, references, proof of identity, proof of income, guarantor details, and correspondence related to letting or renting property.
-Technical data: Internet Protocol (IP) address, browser type, device information, operating system, connection data, and site usage statistics.
-Communications and feedback: comments, feedback, reviews, recommendations, and other messages you send us.
-We may also use software tools to measure and collect session information, including page response times, length of visits, page interaction information, and browsing behaviour.

3. How We Collect Your Data

We collect data in the following ways:
-When you complete online forms, register, or make an enquiry on our website.
-When you communicate with us by phone, email, or in person.
-Automatically, through cookies and similar technologies when you use our website.
-From third parties such as credit reference agencies, referencing companies, landlords, and property portals.

4. How We Use Your Data

We collect and process your personal and non-personal data for the following purposes:
-To provide, manage, and improve our letting services.
-To process tenancy applications and manage rental agreements.
-To verify identity and conduct necessary tenant referencing and credit checks.
-To provide ongoing customer service and support.
-To contact you with service-related updates, account notices, or promotional communications (where consented).
-To comply with our legal, regulatory, and financial obligations.
-To create aggregated statistical data and improve our website and services.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:
-Contractual necessity: to perform our services or take steps at your request before entering a contract (e.g. tenancy or management agreement).
-Legal obligation: to comply with anti-fraud, anti-money laundering, or property regulations.
-Legitimate interests: to operate and improve our business and customer service.
-Consent: where you have opted in to receive marketing or updates. You can withdraw your consent at any time.

6. Data Storage and Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to operate our website and manage services. Your data may be stored through Wix.com’s data storage, databases, and general applications on secure servers behind a firewall. All direct payment gateways offered by Wix.com adhere to the PCI-DSS standards as managed by the PCI Security Standards Council. These standards ensure the secure handling of credit card information by our company and its service providers. We also maintain appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

7. Data Sharing and Third Parties

We only share your personal data where necessary, including with:
-Professional service providers (IT, payment processors, referencing companies, maintenance contractors).
-Government bodies or local authorities (e.g. HMRC, deposit protection schemes).
-Law enforcement or regulatory agencies, if required by law.
All third parties are required to respect the confidentiality of your personal data and process it in accordance with the law.

8. International Transfers

As Wix’s servers are located globally (including outside the UK), your data may be transferred and processed outside the UK. Wix ensures that all such transfers comply with UK data protection requirements and are subject to appropriate safeguards (such as adequacy decisions or standard contractual clauses).

9. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, this means:
-Tenancy and client data: up to 7 years after a tenancy or transaction ends.
-Enquiry and marketing data: until you withdraw consent or request deletion.

10. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:
-The right to access a copy of your data.
-The right to rectification of inaccurate or incomplete data.
-The right to erasure (“right to be forgotten”).
-The right to restrict or object to processing.
-The right to data portability.
-The right to withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us at info@henryandassociates.co.uk
or by post at: HENRY & ASSOCIATES LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

11. Cookies

Our website uses cookies and similar technologies to enhance user experience, track performance, and analyse usage. You can manage your cookie preferences through your browser settings. For further details, see our Cookie Policy.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting on our website. If we make material changes, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we may share it.

13. Complaints

If you have any concerns about our use of your personal data, please contact us first at info@henryandassociates.co.uk
. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
or by phone on 0303 123 1113.